F.A.Q

How long will it take for my order to arrive? 

All standard orders will be shipped 4 to 5 business days of confirmation from our team that they have received your order. If your order includes an item that we indicated will be shipped at a later date, we will only ship the entire order out together once the item arrives. 

How do I place a return or exchange? 

It’s our goal to ensure you have the best possible experience with us, and so we offer returns valid for 14 days from the date of arrival. As such, you will be responsible for paying for your own shipping costs for returning your item. 

 To return your item, please email us at bsbeautybouti@gmail.com

If 14 days have gone by since you’ve received the parcel,unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are non-returnable. Please note that shipping cost is not refunded.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance so that your order travels safely to us, as we cannot guarantee that we will receive your returned item. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If all is well with the returned item your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days. 

 If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at bsbeautybouti@gmail.com.

Can I return or exchange an item I bought on sale? 

Unfortunately, all items purchased during a sale or marked at a discounted rate cannot be exchanged or refunded. If you send them back to us for a return we will not be able to process a refund. If you have any questions about sizing, fit, or fabric, please reach out to our customer service before placing your order. 

I think I got the sizing wrong on my order, can I exchange it for a different size? 

We’re happy to send you the right size and do an exchange! Otherwise, we only replace items if they have arrived defective or damaged. If you need to exchange it for the same item in a different size, send us an email at  bsbeautybouti@gmail.com before sending your item

How do I know which size fits me?  

Each product page has a size chart (INCHES/CM) and a size guide at the end of the product image gallery. If you have any specific questions please feel to contact us at bsbeautybouti@gmail.com

Do you offer lay-buys? If so, can you provide a link to your terms and conditions

Do you offer loyalty points or reward points, gift certificates, etc.?

      • Yes we offer loyalty points.

      • Customer can earn loyalty points by participating in different activities such as customer of the month (COTM), liking and sharing posts, commenting, and etc
    In return, customers redeem points for discounts, free products, rewards, or insider perks.
     
    We have two types of online support methods:
      • We do provide telephone support.
      • An online email ticket system where you can have your specific questions answered via email by a real person.
    Which Fabrics Are Your Clothes Made From?
        • Our clothing items are made from blends that feature cotton, polyester, viscose, rayon, and acrylic. We find that these synthetic fibers offer the wearer a soft texture, hang nicely when worn, and keep prices affordable for the general public.

       

      Do Your Prices Include Sales Tax?
      Our prices are not inclusive of sales tax. This tax will be added automatically at the checkout.

      What If There is a Mistake with My Order?
      Please contact us as soon as you receive your order and we will rectify the mistake as soon as possible.

      How do I check the status of my order?

        We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. 

        What are your hours of operations?

        Our hours of operations have recently changed. In order to better support the needs of our customers, we will now be available for phone support from 10:00am to 6:00pm, Monday-Saturday. 

        I received the wrong goods, what do I do?

        Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused, and our customer service team is here to help make things right. Please contact our customer service team via phone or our contact us page , so that they can work to get you your goods as soon as possible.
        Phone support is available Monday-Saturday from 10am-6pm EST

        Can I place my order over the phone?

        Orders can only be placed through our website. We are unable to accept orders over the phone at this time. However, we are here to assist you with your order.

        How long will it take me to get my order?

        For standard shipping, you should receive your order within 7-10 business days. Please note, we ask that you allow up to 14 days for your package to be delivered before contacting us to open a lost box claim.

        For Faster or Fastest shipping, our Expedited shipping rates vary based on weight, mailing address, desired delivery date. Please note, while most packages do arrive within 1-2 business days of the estimated 'faster/fastest' delivery date, we do not guarantee delivery on the estimated date shown during checkout.

        All orders placed before 11 AM EST, will ship out the same day, any order placed after will ship the following business day. Once your order has been placed, you'll first receive an order confirmation email followed by a shipment notification email with tracking once shipped.

        Products from the same order are often shipped from different warehouses. This does not affect your shipping cost but may require the order to be delivered in multiple packages and the shipping time may vary. You can also check the status of your order by logging into your account.

        For all other inquiries, please call us at 229-583-8038 or send us a web inquiry.